Meet the Speakers
Matt taught college and high school English courses for a decade before joining the hearth industry in 2021. Since then, he's been the Partnership Manager at WhyFire, the Editor of The Fire Time Magazine, and the voice of all the audio articles published by the Fire Time Network. He lives in Redmond, Oregon with his wife (Emily) and their three children (Adam, Isaiah, and Hannah). In his spare time, Matt enjoys reading old books, watching OSU games, and writing terrible rock songs with Tim Reed.
"Hiring and Inspiring Gen Z"
We all know that recruiting people from Gen Z to join the hearth industry is both crucial and difficult. So how do we get more young people to jump on board? And, once they're on our teams, how do we inspire them to be their very best? Contrary to popular belief, the answers to these questions don't involve more money, flexible schedules, or extra PTO (though those perks never hurt). Instead, hiring and inspiring Gen Z comes down to practicing sincerity, prioritizing morality, providing meaning, and developing fortitude. Some might see this as idealistic, but it's actually incredibly practical, and it's rooted in Matt's experiences working with thousands of young people over the last decade. If you're struggling to recruit, train, and motivate the next generation of your staff, don't miss this class.
Tim Reed and Grant Falco
Tim Reed is the President of Reed Marketing LLC where he helps business leaders in the hearth industry win by simplifying their sales process. His YouTube videos, sales blog, and “Fire Time Podcast” have become a resource for the industry and are actively helping thousands of people rethink their paradigms so that they can grow their businesses in the changing landscape. Tim lives in Portland, Oregon with his wife, Jessica, two children, Olivia and Luke, and his 90 pound Golden Retriever, Walter. He still plays guitar in a failing punk band.
Grant Falco is the Owner & General Manager of Falco’s in the Pacific Northwest where he helps 35 team members blow customers expectations out of the water as they invest in fireplaces and outdoor grilling. Grant is known for helping dealers and manufacturers innovate their products and connect with their customers like never before. Grant lives in Spokane, WA with his wife, Andrea, and three children, Louis, Theo, and Ava James. After three decades in the business he’s still the head janitor.
Course #1 - 10 Steps to Execute the Perfect Job (By Tim Reed and Grant Falco)
Do you get tripped up on the same parts of the job week in and week out? Missing vent pipe, teams going out with all of the parts on the order, salespeople leaving things out that they told the customer—all of this can be solved by creating an execution process. In this course, Tim and Grant take a deep dive on the details of the 10 steps needed to execute the perfect job and answer live questions as well!
Course #2 - Sales Sales Leadership: Tracking & Follow Up (By Tim Reed)
Most hearth companies lose money every year because of ineffective sales techniques—largely due to lack of sales leadership. This class will teach your the steps to move the needle immediately in regards to your team's effectiveness on the sales floor and give you a road map to continue their growth in the coming months. By the end of the class you will understand these three critical aspects of sales:
Rich Sedgwick (NFI Training Instructor)
Rich Sedgwick is the Executive Director of the National Fireplace Institute. A graduate of Towson University with a degree in Business, Rich was a retail business owner for 20 years. After selling the business in July 2019 he came to work for the National Fireplace Institute. Rich also served on the Mid-Atlantic Hearth Patio and Barbecue Association Board for 7 years culminating as President in 2018. Rich has taught many industry classes for the National Fireplace Institute including technical and safety classes. When not working you can find him at the beach with family, crabbing, or Training Jiu Jitsu. Rich currently resides in the Washington DC area with his family and can be contacted at email@example.com.